Property Insurance

Protecting commercial property from peril

Zurich can protect your client’s buildings and physical assets against the unexpected, including theft, fire, flood and loss of rental income while repairs are made. We also take a Whole of Customer view, meaning we examine our lines of insurance to put together the best solution for your client.

Experienced technical underwriters

As the second largest property insurer globally, Zurich’s team of property underwriters have the expertise and experience to provide tailored insurance solutions for a range of industries, including real estate, engineering, hospitals, infrastructure and government assets.

Making property claims simple and seamless

Zurich has specialised teams for Complex and Major Claims to put you and your client at ease when making large and complicated claims. If the claim is smaller and simple, we can efficiently process it through our Priority Settlement Service.

Priority Settlement Service

Zurich’s Priority Settlement service aims to pay small property claims faster and more efficiently so your clients can continue doing what they do best – running their business.

Our target is for claims to be paid within 24-48 hours of receiving all required information, including:

An online claim form or loss description, date and GST details via email
EFT details of the customer
Replacement/repair invoice or quotation
A repair or damage report
Original purchase invoice

Find out more

How to claim

Simply lodge the claim online or via email at property.claims@zurich.com.au with supporting documentation attached. Once the claim is approved, we will process the payment directly into your client’s bank account.

Alternatively, you can call 1800 611 372 for more information.

Find out more about our claims insights and statistics.

View here

Award-winning claims service

Our claims team has been recognised for its excellent customer service, winning the Mansfield Claims Award for Corporate Property and Casualty for the past 4 consecutive years.

Zurich Resilience Solutions

ZRS draws from experienced risk engineers and consultants to tailor a package of services that can help companies across a wide range of industries manage their risks and become more resilient.

Property (Fire and Perils)

Zurich knows that protecting property is more than about buildings, equipment and stock. It’s also about protecting customers’ businesses, income and market position. We can provide assessments, data, tools and insights to help businesses stay on top of existing and emerging property risks.

Zurich has been around long enough to know that fires and natural hazards impacting business properties are all too common, resulting in devastating property damage and putting the lives of employees at risk. Through our Risk Engineers, we help businesses to put in place appropriate fire & perils prevention and protection measures to help them avoid serious losses.

Zurich Resilience Solution (ZRS) recognises that organisations around the world need to be resilient in a world that is changing at a rapid rate.

Zurich’s newest offering, Climate Change Resilience Services, assesses the pressing threat to businesses and society as a whole posed by global warming and related extreme weather events.

In addition, our Supply Chain Risk Management Services (in alignment with supply chain risk professionals risk methods) and our Cyber Security Services can offer local in-house assessments and additional third party expertise.

Business Interruption & Resilience

Often, after a major incident, the business interruption that follows can be more devastating. With reduced or no revenue, it is a challenge to ensure the fixed costs are met, and that a quick return to production can be achieved. Zurich can assess the likelihood and impact an interruption can bring, as well as determine the efficacy of existing controls such as Disaster Recovery and Continuity Plans. Not only can we advise on how to prevent a loss to property and assets from occurring we can help customers better prepare for these events. So, when they do happen, interruptions are reduced, making the operations of a business more resilient.

Zurich Flood Resilience Alliance

Established in 2013, the Zurich Flood Resilience Alliance was established with the goal of shifting focus from flood response and recovery to pre-event risk reduction. In partnership with humanitarian, NGO, research, and corporate partners, the alliance finds practical ways to support communities in developed and developing countries strengthen their resilience to flood risk.

Zurich Risk Advisor helps you manage risk

If you’re after a quick risk assessment, the Zurich Risk Advisor app is a valuable digital tool that supports brokers in providing on-site or remote self-risk assessments and advice to their clients.

Self-risk assessment reports are available for:

Property (Fire)
Supply Chain

Motor Fleet
General Liability

Cyber Security
Workers’ Injury Risks

A Light assessment can be done in as fast as 10 minutes.

Download the free App now. Alternatively, search for ‘Zurich Risk Adviser’ on the App Store or Google Play.