We were there for them, we'll be there for you.
We don't just cover, we care.
At Zurich, we care about our customers and their businesses. We understand how important it is to get back to business quickly and efficiently after a loss.
Our compassionate specialist claims teams support customers and brokers through every step of the process. We want to find solutions that help our customers get back to normal after a claim, so they can focus on running their business.
Last year we paid out over $901 million in claims, helping customers across a range of industries to recover swiftly, with empathy and respect.
Our claims commitment
We're here to do more than provide cover. Our team are experts in offering support and understanding to all our customers in times of need. We treat each customer’s business as if it were our own and are committed to making the claims process as easy as possible.
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In 2024, Zurich paid over
$901 million
in general insurance claims across 60,053 claims.
To us, these are much more than numbers. Behind every claim is a business experiencing challenging times, and we’re proud to be there when needed.
Find out more about our fast-track claims services:
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Understanding our claims data
We process a variety of claims, which reflects our customers’ diverse business needs. Below is a breakdown of the types of business risks we cover and the ways we protect our customers:
Understanding our claims data
We process a variety of claims, which reflects our customers’ diverse business needs. Below is a breakdown of the types of business risks we cover and the ways we protect our customers:
Top claims reasons by product
Click on the products below to view the different claims types
Award-winning claims service
Zurich’s claims team continues to be recognised for excellent customer service, with an average 4.5 stars out of 5 claims rating (claimscomparison.com).
