Important Information:
In the event of severe weather or natural disasters in the holiday season, the claims response teams are ready and prepared to assist our customers and brokers.
Once safe to do so please contact us directly for assistance, or lodge your claim online for your Motor and Property claims.
Make a Property claim
Zurich aims to pay small property claims under $30,000 quickly and efficiently so you can continue doing what you do best – running your business.
Our target is for claims to be paid within 24-48 hours of receiving all required information, including:
- An online claim form or loss description, date and GST details via email
- Customers EFT details
- Replacement/repair invoice or quotation
- A repair or damage report
- Original purchase invoice
Other Claim Options
Email property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your bank account.
Call 1800 611 372
For damaged glass claims, call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest.
Claims forms
Claims forms
Liability Email: liability.claims@zurich.com.au
Call 132 687
Track your claim
❯ Z Track
When it comes to claims, Zurich delivers
Zurich’s claims team is dedicated to helping customers get back to business promptly, and has the credentials to show for it, including:
- An average 4.5 stars out of 5 claims rating (claimscomparison.com)
- Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)