Transition of Accident & Health and Corporate Travel claims portfolio to AFA Insurance Services

Zurich has transitioned the administration of our Accident & Health (A&H) and Corporate Travel (CT) claims portfolio to AFA Insurance Services (AFA). This includes policies managed via our Commercial Insurance and SME teams (including Z.streamXpress). 

This change supports our ongoing commitment to delivering strong claims outcomes and high-quality service for you and your customers. AFA, an existing MGA partner of Zurich, has been selected to provide additional claims handling support for our non-AFA A&H portfolio because of its specialist technical expertise, robust operational capability, and proven track record of customer service. 

Through this transition, we expect to enhance the claims experience by providing: 

• Improved responsiveness
• Access to specialist A&H and CT claims expertise
• A continued focus on timely, customer centric outcomes

What this means for existing claims

There will be no change to policy coverage, terms and conditions, or your relationship with Zurich.  

All contact details and lodgement pathways remain the same, and AFA will work in partnership with Zurich to continue managing claims in line with our shared service standards.

Complaints Resolution Process

For more information on our General Insurance complaints proccess, click here.

If you have any questions, please contact your Zurich Broker Relationship Lead.