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Make a Property claim

For damaged glass claims, call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest. 

Priority Settlement Service

Zurich ensures small property claims under $30,000 are settled faster and more efficiently so you can continue doing what you do best – running your business.

Our target is for claims to be settled within 24-48 hours of receiving all required information, including:

  • An online claim form or loss description, date and GST details via email
  • EFT details of the customer
  • Replacement/repair invoice or quotation
  • A repair or damage report
  • Original purchase invoice

How to claim

Simply lodge the claim online or via email at property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your bank account.

Alternatively, you can call 1800 611 372 for more information.

Claims forms for postal or fax lodgements

 Post your completed forms to Zurich Financial Services, Locked Bag 2138, North Sydney NSW 2059

 Fax your completed forms to 1800 284 929

Claims forms for postal or fax lodgements

Liability - Property Damage Only Email: pdl.claims@zurich.com.au

Liability Email: liability.claims@zurich.com.au

 Post your completed forms to Zurich Financial Services, Locked Bag 2138, North Sydney NSW 2059

 Fax your completed forms to 1800 284 929

Call 132 687

Track your claim

❯ Z Track

❯ Log into Z Track

When it comes to claims, Zurich delivers

Zurich’s customer claims team is among the best in the business with credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (claimscomparison.com)
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

More on Zurich claims

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