Information for our customers impacted by recent extreme weather events

We are here to help and settle claims as fast as possible.

Please click here to lodge your Motor and Property claims online.


Make a Property claim

Second COVID-19 Business Interruption Test Case – Update following Special Leave Application Hearing

Following the judgment delivered on 21st February 2022 by the Full Court of the Federal Court of Australia on the Second COVID-19 business interruption Test Case, both parties sought Special Leave to Appeal certain aspects of the judgement through the High Court of Australia (HCA). Read more

Lodge Online Claim

Zurich aims to pay small property claims under $30,000 quickly and efficiently so you can continue doing what you do best – running your business.

Our target is for claims to be paid within 24-48 hours of receiving all required information, including:

  • An online claim form or loss description, date and GST details via email
  • Customers EFT details
  • Replacement/repair invoice or quotation
  • A repair or damage report
  • Original purchase invoice

Other Claim Options

Email with supporting documentation attached. Once settlement is complete, we will process the payment directly into your bank account.

For damaged glass claims, call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest. 

Claims forms

Claims forms 

Liability - Property Damage Only Email:

Liability Email:

Call 132 687

Track your claim

❯ Z Track

❯ Log into Z Track

When it comes to claims, Zurich delivers

Zurich’s claims team is dedicated to helping customers get back to business promptly, and has the credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

  Find an Interpreter