Information for our customers impacted by recent extreme weather events

We are here to help and settle claims as fast as possible.

Please click here to lodge your Motor and Property claims online.


Make a Motor claim

Lodge Online Claim

You can lodge your claim online 24/7 and access our Priority Repair Service (available for sedans and light commercial vehicles).

Three simple steps and you're back on the road:

  1. Once you lodge your motor claim online, we will call you to agree a location for the repairer and a date for the vehicle drop-off.
  2. Drop your vehicle off for repair and we'll be in touch when repairs are complete.
  3. Collect your vehicle.

Our Priority Repair Service takes out all the hard work for you.


  • Automatic authorisation to commence repairs


  • No repair quotes or assessment required


  • Lifetime guarantee on the workmanship of all authorised repairs.

Other Claim Options

For damaged glass claims, call O’Brien Glass directly on 1800 000 388Simply have your policy number and email address ready and they will do the rest. 

Heavy Motor Accident Assist: for vehicles 5 tonnes and above call 1800 935 338

Heavy Motor Accident Assist: for vehicles 5 tonnes and above call 1800 935 338

Claims forms 

Track your claim

Through ZTrack you can see your claims progress and history, create reports and benchmark your motor fleet.

When it comes to claims, Zurich delivers

Zurich's claims team is dedicated to helping customers get back to business promptly, and has the credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

Need more help?

We are here to help.


Or contact your broker for any new business or existing policy queries.

At Zurich, we are committed to recognising and supporting customers experiencing vulnerability. Find out how we can help.

Zurich Australian Insurance Limited is a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. For further information refer to