Make a Motor claim

For damaged glass claims, call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready and they will do the rest. 

Heavy Motor Accident Assist: for vehicles 5 tonnes and above call 1800 935 338

Priority Repair Service – easy as 1, 2, 3

If your business has a vehicle weighing less than 2.7 tonnes with repairable damage worth less than $20,000, it’s eligible for Zurich’s Priority Repair Service. This service ensures your vehicles are back on the road in around five days with high quality repairs that have a lifetime guarantee and use only original parts.

Even better, there is no repair quote or assessment required.

Getting Priority Repair Service can be done in three easy steps:

  1. Call Zurich on 1800 611 372 , make a claim online 24/7 or email us. A booking agent will find the most appropriate repairer and date for vehicle drop off.
  2. You will be greeted at the Accident Repair Centre reception where the process is explained.
  3. The repair is carried out, with customers informed of progress and advised by text when vehicle is ready to be collected, usually within five days.

Claims forms for postal or fax lodgements

 Post your completed forms to Zurich Financial Services, Locked Bag 2138, North Sydney NSW 2059

 Fax your completed forms to 1800 823 070

Track your claim

❯ Z Track

❯ Log into Z Track

When it comes to claims, Zurich delivers

Zurich’s customer claims team is among the best in the business with credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

More on Zurich claims

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