Information for our customers impacted by recent extreme weather events

We are here to help and settle claims as fast as possible.

Please click here to lodge your Motor and Property claims online.


Z Track

See your claims progress and history, create reports and benchmark your motor fleet

Z Track gives you access around the clock to:

  • Lodge a Claim 24/7
  • Claims Enquiry – A quick and easy way to see how your claim is progressing. You can view the notes on your claim and see who at Zurich is handling the claim. For instant notifications you can choose to be emailed when a claim passes key milestones.
  • Reports – Claims Experience Reports showing the history of claims on a policy, as print-ready PDFs or as data extracts for exporting
  • Z Fleet Navigator – An online service where fleet operators can monitor, measure, review and report on many areas of their fleet’s performance. You can compare a fleet using benchmarking analytics on a de-identified and aggregated basis, producing powerful reports that help you to target where to reduce your risks.
  • Workers Compensation – Reports on workers compensation claims, with detailed lists and graphics to help you analyse trends and patterns in accidents. You can see when, where, why and to whom accidents have occurred, as well as how much time has been lost and the cost of claims.


New features include:

  • Marine Claims now available on Claims Enquiry.
  • Managed Claims Experience Report  - Detailed reports identifying cost centre and divisional information, and financials of each claim.
  • Aggregate Arrangement Management Reports - Allows Customers to view transactional data and the calculation on their aggregate.