Priority Repair Service

Our Priority Repair Service for sedans and light commercial vehicles makes it easy to get back to business, fast.

Zurich has partnered with a leading national motor repair group who offer world class repair solutions for customers’ damaged motor vehicles as well as managing third party vehicle repairs.

Key benefits

  • Faster repairs and claims processing - target average repair time of 5 days
  • Booking is quick and easy - simply phone 1800 611 372 or lodge the claim online
  • No quote or assessment required
  • Consistent, high quality repairs - using only original parts with a lifetime guarantee
  • Reduced claim duration
  • Customer kept informed via SMS or email during the repair process

Find out more

Types of vehicles referred to Priority Repair Service

  • Vehicles with repairable damage
  • Sedans and light commercial vehicles weighing less than 2.7 tonnes
  • Where damage is less than $20,000

How to lodge a claim

Call 1800 611 372 or

Three easy steps for repairs

Frequently Asked Questions

After the claim has been registered with Zurich, we will arrange for an AMA Group representative to call the insured to book the vehicle in for repairs, at a time and location convenient to the customer.  Please advise us if you do not wish this to occur.

No. The customer will not need to obtain quotes for repairs at all.  When the claim is lodged, we will arrange for the vehicle to be booked in for repairs, without delay.  The sooner a claim is notified to Zurich, the sooner we can simply book the vehicle in for repairs.

If the customer has already obtained a quote, it will not impact the AMA Group repair process.  The customer can still be booked into an AMA Group repair site, without delay of quotes, images and assessment.

Where the estimated repair cost is less than $20,000, an assessment will not be required.  The vehicle can be booked straight into an AMA Group repair site without delay to the customer.

When the AMA Group representative arranges the repair booking with the customer, the hire vehicle (subject to policy conditions), will be arranged at the same time.  This will ensure that the hire vehicle is ready at the repair site for the customer, so they can continue their day as conveniently as possible.

  • Simplified process with minimal disruption to business
  • Quick and easy booking process
  • Quality repairs completed by a national supplier
  • Reduced repair duration, as assessment will not be required
  • Improved communication via SMS or email during the repair process 
  • Reduced average repair costs leading to improved premiums

Zurich’s customer claims team has been recognized for its excellent customer service, with credentials including:

  • An average 4.5 stars out of 5 claims rating (
  • Winner of the 2021 Mansfield Claims Award for Corporate Property and Casualty
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)