Information for our customers impacted by recent extreme weather events

We are here to help and settle claims as fast as possible.

Please click here to lodge your Motor and Property claims online.


Priority Repair Service

Our Priority Repair Service for sedans and light commercial vehicles aims to make it easy to get back to business, fast.

Zurich has aligned with around 200 repairers throughout Australia who offer quality repair solutions for customers.


  • Automatic authorisation to commence repairs


  • No repair quotes or assessment required


  • Lifetime guarantee on the workmanship of all authorised repairs.

Find a preferred repairer

  • Zoom in on the map to your desired area

View Priority Repair Service in a full screen map

How to lodge a claim

Call 1800 611 372

Three easy steps for repairs

Types of vehicles referred to Priority Repair Service

  • Vehicles with repairable damage
  • Sedans and light commercial vehicles

Frequently Asked Questions

After the claim has been registered with Zurich, we will arrange for a Zurich representative to call the insured to book the vehicle in for repairs, at a time and location convenient to the customer.  Please advise us if you do not wish this to occur.

No. The customer will not need to obtain quotes for repairs. When the claim is lodged, we will arrange for the vehicle to be booked in for repairs, without delay.  The sooner a claim is notified to Zurich, the sooner we can simply book the vehicle in for repairs.

If the customer has already obtained a quote, it will not impact the repair process.  The customer can still be booked into a PRS repair site, without the delay of obtaining quotes.

Zurich will arrange the hire vehicle (subject to policy conditions), at the same time that we book repairs.  This will ensure that the hire vehicle is ready at the repair site for the customer, so they can continue their day as conveniently as possible.

  • Simplified process with minimal disruption to business
  • Quick and easy booking process
  • Quality repairs completed by reputable suppliers
  • At locations that are convenient for customers

Zurich’s customer claims team has been recognized for its excellent customer service, with credentials including:

  • An average 4.5 stars out of 5 claims rating (
  • Winner of the 2021 Mansfield Claims Award for Corporate Property and Casualty
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)