Zurich's broker and customer commitment

As a fully intermediated general insurer, Zurich Australia works alongside brokers to deliver the best outcomes for customers.

We do this by delivering insurance solutions built on our local knowledge and powerful global capability.

Our aim is to give brokers quality insurance solutions so they can guide customers with independent advice and deliver the best solution for their needs.

The customer is at the heart of everything we do

The strength of our broker relationships and creating customer value will always be at the core of everything we do.

Customers can only benefit when we work together. When our appetite for growth in capability and expertise comes together, it creates a powerful customer experience.

Our customers range from small businesses; mid-sized and large companies; to multinational corporations. Putting their needs at the heart of what we do and providing them with protection for the things and people they value has been our mission since Zurich was founded in 1872.

We are committed to become the sustainable choice for our customers, because we understand that our role as an insurer is not only to help our customers protect themselves today, but to help them and our world adapt to the risks of tomorrow.

Tools and Insights

As a brokers' insurer we want to equip you with tools and insights that will help you provide the best service to customers. We do this through a range of activities including sharing insights into emerging risks through online resources or through our knowledge sharing programs. We also provide you with customer-focused marketing materials to support your customer discussions.

We've invested a great deal in tools to support customers in receiving prompt and efficient responses through your business operations. This includes for faster quoting, 24/7 with automatic pre-populated limits and deductibles. It also offers full life cycle functionality where you can bind the policy, make mid-term alterations, process renewals and produce customer documentation online.

Z Track and Z Fleet Navigator help you track your customers claims online and we have also developed a number of learning and risk management tools to assist your customer discussions.   

Go to our Tools and Insights page.